SHIPPING AND RETURNS

BANX SHIPPING POLICY

At BANX, we aim to process and dispatch your order as quickly as possible.

All orders are generally dispatched within 3–5 business days, subject to payment verification and stock availability.

During peak periods, including collection launches, promotional events and major sales, processing and delivery times may be extended.

If you experience an unexpected delay with your order, please contact info@banxclothing.com.au.

DOMESTIC SHIPPING (AUSTRALIA)

Shipping rates are calculated at checkout based on your delivery location and selected shipping method.

Domestic orders are shipped via Australia Post, using Express Post services where applicable.

Delivery times vary depending on your location. Express Post offers next-business-day delivery for eligible routes within the Australia Post Express Post network, subject to its service conditions. Regional and remote deliveries may take longer.

Once dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that delivery estimates are provided by Australia Post and may be affected by circumstances beyond our control.

FREE LOCAL PICKUP

BANX offers a complimentary local pickup service for eligible online orders.

Simply select Pickup at checkout. Once your order is ready, you will receive a confirmation via email or SMS with collection instructions.

Please do not attend for collection until you have received confirmation that your order is ready.

INTERNATIONAL SHIPPING

International shipping rates are calculated at checkout based on your delivery destination.

International orders are dispatched via Australia Post or an alternative international shipping provider where applicable.

Estimated international delivery times are generally 5–10 business days following dispatch, depending on the destination, customs processing and local delivery services.

Delivery timeframes are estimates only and may vary.

Tracking details will be provided once your order has been dispatched.

INTERNATIONAL CUSTOMS & IMPORT DUTIES

International customers may be subject to import taxes, customs duties and other fees imposed by their destination country.

These charges are not included in BANX product prices or shipping fees unless expressly stated at checkout.

The recipient is responsible for any applicable customs duties, taxes and import charges required to release their shipment.

BANX has no control over these charges and cannot predict their amount.

Customs clearance procedures may result in additional delivery delays. We recommend checking with your local customs authority before placing your order.

ORDER TRACKING

Once your order has been dispatched, a shipping confirmation email containing your tracking number and tracking link will be sent to your registered email address.

If you require further assistance, please contact info@banxclothing.com.au.

BANX RETURNS, STORE CREDIT & EXCHANGES POLICY

We want you to be confident in every BANX purchase. Please review our Returns, Store Credit & Exchanges Policy before placing your order.

RETURNS & STORE CREDIT

BANX does not offer refunds for change of mind, incorrect size selection or personal preference.

For eligible full-priced purchases, we offer returns for store credit within 14 days of receiving your order, provided the item meets our return conditions.

To qualify for store credit, returned items must:

Be unworn, unwashed and unused.
Be in their original, resaleable condition.
Have all original tags and labels attached.
Be returned with their original packaging where applicable.
Be free from stains, makeup, fragrances, deodorant marks, damage or signs of wear.
Be accompanied by a valid proof of purchase.

All standard returns are subject to inspection and approval by BANX.

Once approved, store credit will be issued for the original purchase value of the returned item, excluding shipping charges.

Store credit can be used towards future purchases at BANX and cannot be redeemed for cash.

Sale, clearance and promotional items are final sale and are not eligible for change-of-mind returns, store credit or exchanges unless otherwise stated.

These conditions do not affect your rights under Australian Consumer Law.

SIZE EXCHANGES & SWAPS

We understand that finding your ideal fit is important.

Due to limited production runs and the popularity of certain BANX styles, sizes may sell out before an exchange can be processed.

We therefore offer two options for customers requiring a different size.

OPTION 1: SECURE YOUR SIZE IMMEDIATELY (RECOMMENDED)

To avoid missing out on your preferred size, we strongly recommend purchasing the required size directly through our online store before returning your original item.

This ensures your preferred size is secured while stock is available.

How it works:

Purchase your preferred size as a new order through our online store.
Contact info@banxclothing.com.au within 14 days of receiving your original order to request a size-swap return authorisation.
Return your original item in accordance with our return conditions.
Once the returned item has been received, inspected and approved, a refund for the original item will be processed to your original payment method.

This refund arrangement applies specifically to approved size swaps where a replacement size has been purchased separately.

Original shipping charges are non-refundable for voluntary size swaps.

OPTION 2: STANDARD SIZE EXCHANGE

Alternatively, customers may request a direct size exchange within 14 days of receiving their order.

Once your original item has been returned, inspected and approved, BANX will arrange an exchange for the requested size, subject to stock availability at the time the return is processed.

Please note:

Exchange stock cannot be guaranteed or reserved while an item is in transit.
Size exchanges are subject to availability.
If your requested size is unavailable, store credit will be issued instead.
Additional shipping costs associated with voluntary size exchanges are the customer's responsibility.

We highly recommend Option 1 for popular styles, limited releases and items with low stock availability.

FAULTY, DAMAGED OR INCORRECT ITEMS

Every BANX garment is subject to quality control. However, if you believe you have received a faulty, damaged or incorrect item, please contact us at info@banxclothing.com.au.

Please provide your order number, a description of the issue and clear photographs where applicable.

We will assess the issue and arrange an appropriate resolution in accordance with Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund.

For a major failure under Australian Consumer Law, you are entitled to choose a refund or replacement. For other failures, BANX will provide the appropriate remedy required by law.

Where a refund is applicable, it will be processed through the original payment method, subject to applicable legal requirements.

Customers are not required to accept store credit instead of a refund where they are legally entitled to a refund.

Where an item is confirmed to be faulty or otherwise fails to meet applicable consumer guarantees, BANX will cover reasonable return shipping costs as required by law.

HOW TO RETURN AN ITEM

All standard returns and exchanges must first be authorised by BANX.

STEP 1: REQUEST A RETURN

Contact info@banxclothing.com.au within 14 days of receiving your order.

Please include:

Your full name.
Your order number.
The item you wish to return.
Your reason for return.
Your preferred resolution: store credit or size exchange.

For size swaps under Option 1, please also provide your new replacement order number.

STEP 2: RECEIVE AUTHORISATION

Our team will review your request and provide return instructions if approved.

Please do not send items back without first contacting BANX.

STEP 3: RETURN YOUR ITEM

Approved returns must be sent back within 7 days of receiving return authorisation, unless otherwise agreed.

We recommend using a tracked and insured postal service to ensure your return arrives safely.

For voluntary returns, the customer is responsible for return shipping costs and the parcel until it is received by BANX.

RETURN ADDRESS

BANX
854 Beaufort Street
Inglewood WA 6052
Australia

IN-PERSON RETURNS

Customers wishing to return an item in person must first contact BANX to arrange an appointment.

Please contact us via email or online chat to confirm availability before attending.

All in-person returns remain subject to the same return conditions and inspection requirements.

WHAT HAPPENS AFTER MY RETURN IS RECEIVED?

Once your return has been received, our team will inspect the item to ensure it meets the applicable return conditions.

Following approval:

STORE CREDIT: A store credit will be issued for the eligible purchase value of your returned item.
SIZE EXCHANGE: Your replacement size will be dispatched, subject to stock availability.
PRE-PURCHASED SIZE SWAP: Where you have separately purchased your replacement size under Option 1, a refund for the approved original item will be processed to your original payment method.
FAULTY OR DAMAGED ITEM: The appropriate remedy will be provided in accordance with Australian Consumer Law.

You will receive an email confirming the outcome of your return.

Please allow additional time for refunds to appear in your account, depending on your payment provider.

IMPORTANT INFORMATION

Original shipping fees are not refundable for voluntary returns or exchanges.
Customers are responsible for postage costs associated with voluntary returns and exchanges.
Returned items must meet all applicable return conditions.
BANX reserves the right to decline voluntary returns that do not satisfy this policy.
Items returned without prior authorisation may experience processing delays.
All exchanges are subject to stock availability.

This policy does not exclude, restrict or modify any rights or remedies available under Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your statutory consumer rights.

CONTACT US

For assistance with shipping, returns, store credit or exchanges, please contact:

BANX Customer Service
sales@banxclothing.com.au